Notice of Temporary Suspension of Testing Services


A Notice for Patients and Providers Regarding Testing Services

********Please Note - The following notice does not apply to therapy services provided by Shelby Dolley, MA, LMHC************

For the past several months, our testing services have been significantly impacted by system integration issues and staffing shortages that are affecting many small businesses.  We have been working diligently to continue to provide clinical services to patients, while also attempting to resolve the system and staffing obstacles.  

However, we have become more and more aware that continuing to provide clinical services and trying resolve staffing and system issues has resulted in significant delays and disruptions to our regular assessment process.  Additionally, the system integration difficulties has caused intermittent disruptions receiving voicemails, emails, and texts communication from our patients and providers.   It has also led to our patients and providers experiencing difficulties making contact with our clinic and delays receiving test results, as well as educational and supportive resources.  

Over the past few weeks, we have become more aware of the scope of the issues that many of you have experienced.  We have worked very hard for the past few years to develop a good reputation as a clinic that offers comprehensive, high-quality, and prompt assessment services.  However, recently we have not been delivering the level of service that our patients and providers have become accustomed to and we are not meeting the goals of the clinic.  

We express our sincerest apologies for the delays and disruptions that you may have experienced over the past few months.  We are taking these issues very seriously and we are committed to identifying and resolving these issues and implementing changes that will lead to a more streamlined and efficient experience for our patients and provider.  

Therefore, we have decided to temporarily suspend all clinical services in order to allow us to address the variables impacting our testing processes.  Although this has been a difficult decision, we are a small clinic and it is necessary to take this break in order to properly reorganize and restructure in order to improve.

We are unable to say with certainty how long this break will last.  We want to return as quickly as possible; however, we need to take the time necessary to refine our systems and restructure our staff so that we can return to providing services that exceed the expectations of our patients and providers.   

What Does This Mean for Me?

Upcoming Appointments:

If you are a patient or the family member of a patient who has an appointment in the next few weeks with Dr. Perkins or another staff member for an initial interview, formal testing, and/or feedback session to discuss test results, your appointment may be canceled.  We will contact you to notify you if your appointment is being canceled and we will reach out to reschedule as soon as we are able.  

However, if you are concerned or uncertain about what this means for your appointment, please feel free to call (319) 363-3935 and leave a message with your name, the name of the patient, your telephone number, and the date of the scheduled appointment.  We will return your call as soon as possible to discuss the break and clarify any concerns that you might have.  Please note that with the staffing issues we are facing, it may take us longer to return messages, emails, and text communication.  Be assured that we have received your message and that we are doing our best to reach out to all of our patients.

You may also reach out to the healthcare provider -who referred you to our clinic for testing.  For most of our patients, this is generally a family doctor, neurologist, psychiatrist, or therapist.  They may be able to connect you with a different provider/clinic who may be able to begin the testing process sooner.

Missing Feedback Session

If you are a provider, a patient, or the family member of a patient who has completed the testing process, but have not been scheduled for an appointment to review the test results, please call the main office number at (319) 363-3935 and leave a message with your name, the name of the patient, and your telephone number.  We will return your call as soon as we are able to schedule the feedback appointment after we return to normal clinical services.

Documentation

If you are a patient, the family member of a patient, or a provider and you have not received a report and/or summary of the test results or other educational or supportive resources that you were expecting, please call the main office number at (319) 363-3935.  Please leave a message with your name, the name of the patient who was tested, and the information that you are missing.  

Please be assured that we will document the information that you are missing and work over the next few weeks to ensure that all missing documentation will be provided.  

In an effort to use our time most efficiently, we will not be returning all calls inquiring about documents/information.  However, our goal is to have all missing information sent to providers, patients, and families during this break.  Again, we apologize for the delays and disruptions that you have experienced and appreciate your patience as we work towards improvements.

New Patients

If you are a provider who is looking to refer a patient for testing, please fax pertinent information to (855) 490-2257.  We will document your referral on our waitlist and contact the patient once we have returned to regular clinical services.  Please make your patient/family member aware of our current hiatus and the delay.  This will ensure that they are not expecting our staff to make immediate contact with them.  Once we have made the appropriate improvements to our systems and processes, we will begin contacting new referrals to initiate the assessment process.  

If you are a new patient who has been referred by your provider or who is inquiring about testing services, please call the main office number at (319) 363-3935.  Please leave a detailed message (including your name, telephone number, and reason that you are looking at assessment services).  We will add you to our waitlist and contact you to discuss the assessment process when we return to regular clinical services.  

Again, in order to focus our time on fixing the system and staffing issues, we will not be returning calls or emails until after we resume normal clinical services.  It is not necessary to leave more than one message.  Be assured that we will contact you just as soon as we are able.  

If you were referred to us by a healthcare provider (such as your family doctor, neurologist, psychiatrist, psychologist/therapist, etc.) and do not want to wait for our testing services to resume, please contact the provider who referred you to College Park Neuropsychology and they can provide you with the names of other providers who may be able to begin the testing process sooner.   

Once again, we sincerely apologize for the disruption and delays that our patients and providers may be experiencing and we appreciate your patience as we undergo this reorganization.  We hope to return better able to meet the needs of our patients and providers and hope that you continue to look to our clinic for your assessment needs in the future.